The Nigerian Insurers Association (NIA) has assured policyholders that insurance companies remain willing and prepared to pay all valid claims promptly and transparently. NIA Chairman, Mr Kunle Ahmed, gave the assurance on Tuesday during the 2024 first quarter briefing on the industry’s performance, held in Lagos. Ahmed stressed that honouring legitimate claims is essential for building public trust in the insurance industry.
He said, “Insurance companies are willing and ready to pay valid claims—be it third-party, comprehensive, or any other policy sold to the public. “Claims payment and processing require urgent solutions. We are approaching this as a united industry to reduce costs and make a greater impact.” Ahmed noted that beyond payments, the NIA is tackling challenges linked to ease and timeliness of claim settlements.
He identified excessive documentation as a key hurdle, saying some insurers request unnecessary documents for certain claims. He revealed that NIA and NCRIB technical committees are working to define the minimum documents required for valid claims. Ahmed also said NIA would invite fintech experts to propose innovations that can shorten and improve the claims process. On NAICOM’s recent publication of unpaid claims, Ahmed said the NIA supports it as it helps reassure policyholders.